JohannesGold A

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Verified Reviewer

Pureit Marvella Amoebiasis to whole family

Pureit Marvella Amoebiasis to whole family
Good day! I am Johannes Gold L. Aquino. I am the husband of Michelle M. Aquino, who purchased a Pureit Marvella sometime in 2023. Last February 2024, my whole family (family of 6 most especially my 5 yr old and 1 yr old child) suffered from amoebiasis caused by the water coming from the said unit. How come we still suffered from amoebiasis, considering that we are using Pureit Marvella? I'm very disappointed!
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Don’t but this product!!! This sucks!!!

Santhosh S Pwg

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Verified Buyer
| map-marker Bengaluru, Karnataka

For servicing of water filter

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Pureit - For servicing of water filter
Pureit - For servicing of water filter - Image 2
water is not coming in purifier need service on water filter there is problem in water purifier need the support for the same
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Loss:
$11
Pros:
  • It is good
Cons:
  • Problem in filter

User's recommendation: It is good people can use

Soniya S Rif

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Verified Reviewer

Water Filter Issue

Pureit - Water Filter Issue
Pureit - Water Filter Issue - Image 2
Pureit - Water Filter Issue - Image 3
Pureit - Water Filter Issue - Image 4

19-09-2023 GKK 2 changed and kept 2 dambar goli and red hit suggested by your technician

on next day tried to reach out technician regarding its smell in water but no response

25-09-2023 raised a complaint via mail regarding smell of red hit and dambar goli to the water but no response for 3 days

28-09-2023 then again raised a complaint and on the same day GKK2 again changed and the technician event cleaned the tank properly before installing filters

29-09-2023 follow up call from technician regarding the smell but it was their

06-10-2023 technician open the filter front (attached photo)and kept open for like 4 days

but still the taste of water has essence of dambar Goli

Initially there was no issue with the filter just GKK 2 filter was due for change and from there all the issue started and from then I have to buy water to drink and from 2 days the water is also licking from the filter

My filter machine was maintained and in good condition with no issue, but because of your technicians mistake I am facing issues and its not getting resolved even after trying all the methods

So I want my whole machine replaced with brand new now, from nearly a month I am buying water to drink even after owning the reputed brands filter and maintained it always from your authorized service center and after keeping so much patience. Everything has its limit and I am done with mine. I want my machine replaced in like two days or will have to take this matter on another level.

And let me inform you, me and my family members are allergic to random water, we drink only pureIt water or if we have to buy we make sure of the reputed brands water.

So if anything happens to any of us because of drink that water it's full responsibility will be of pureit and hindustan Unilever.

Thanks & Regards

996080****

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Preferred solution: Full refund

Resolved
Prashant Kumar P Nxe

Resolved: The dealer or service man is coming for first service

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Updated by user Jan 22, 2024

Please send service man to give first service.

Original review Jan 22, 2024
I have called service man to change for first service, he tell he will come, but he's not attending and first service limit exceeded please send service man immediately
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Preferred solution: First service

Anonymous
map-marker Coimbatore, Tamil Nadu

No response from Pureit

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Service executivw came yet 4 days of making me wait daily and while fitting a new filter cut off something. It is now leaking like a waterfall. They took the payment and left and are not picking up calls now
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B.pradeep kumar B

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Verified Buyer
| map-marker Christchurch, South Island

Purit is not working

Pureit - Purit is not working
Pureit - Purit is not working - Image 2
Pureit - Purit is not working - Image 3
Pureit - Purit is not working - Image 4
Pureit - Purit is not working - Image 5
Sir purit is not worked but motor is not working total running not worked pls immediately service. Pls
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Preferred solution: Puriet water purifier

VIJAYARAJ A

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Verified Buyer
|

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Verified Reviewer

984011****

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Pureit - 984011****
Pureit - 984011**** - Image 2
Good morning. Pureit water purifier not working properly. Some leakage is there in bottom. There is no taste in water. pipe water only comming through machine. please replace it as soon as possible.
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Resolved
Rajendra Singh J

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Verified Reviewer
| map-marker Nashik, Maharashtra

Resolved: POOR It NOT PURE IT

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Updated by user Oct 07, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 29, 2023
Dear Sir, I have lodged complaint vide id CO34919**** but my problem is not resolved yet after one month of complaint. This is your service??? I have registered complaint by calling/WhatsApp for change of Tap of filter but your entire team failed to replace this issue after one month.
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Loss:
$9000
Cons:
  • Not resolved my issue

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t purchase. bhulkar bhi mat le lena

Resolved
Rajendra Singh J

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Verified Reviewer
| map-marker Mumbai, Maharashtra

Resolved: Dear Sir, I have lodged complaint vide id CO34919****

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Updated by user Oct 29, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 29, 2023
Dear Sir, I have lodged complaint vide id CO34919**** but my problem is not resolved yet after one month of complaint. This is your service??? I have registered complaint by calling/WhatsApp for change of Tap of filter but your entire team failed to replace this issue after one month. Kindly refund my payment regarding filter as i am paying payment for water purchase from other resources since last month and you are unable to resolve my issue as on date. Regards
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User's recommendation: Don’t purchase

Gautam B Nxj

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Verified Buyer
| map-marker Kolkata, West Bengal

Installation

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Pureit - Installation
Till my Ro has not been installed.purchase yesterday unable to contact cu care and shop also. Pla help
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Dedria Hzp

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Verified Reviewer
| map-marker Dhaka, Dhaka

Gvk kit change

Does not delivery jerm kit although they said,it will be delivered within 36 hour. Its almost 36 hour and nobody from pure it company has not delivered this product yet.. That's totally disaster. If its continue more, we have to look for another company who gonna serve the customer timely.
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User's recommendation: Make sure product will be delivered timely.

LAKSHMANA R Szl

Non response of your service providers

You are selling Pureit water purifiers to the customers. But your service providers are not responding to the customers calls providing services. What is the use of purchasing your article.Sorry for non response of your service provider Devatha Services Kukatpally.
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Preferred solution: Apology

User's recommendation: Service providers are not responding

Anonymous
map-marker Dhaka, Dhaka

Does not delivery jerm kit within company given time.

Jerm kit was ordered and company said it will be delivered within 36 hour.. But has not been delivered within the given time.
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User's recommendation: Dont confirm product until its hand properly

Fifi B Mdi

For installation

Original review Oct 27, 2023
Installation customer service is so so bad..I have been waiting for them for weeks.they kept telling me they'll come but never come with silly excuses.what am I gonna do with this filter
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Preferred solution: Installation pleaseeee

Dhamodhar K

Installation not done

I am really disappointed with your service. Still installation not done, I called customer care and informed same. Do it asap
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Preferred solution: Device installation

Eesha Tlp

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Verified Reviewer

Battery issue

Very bad service. no one helps... Y do at start everyone helps n at last when we really need help not even customer car helps
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Preferred solution: Need battery & Services

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