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Pureit

Pureit

www.pureitwater.com
What is your customer experience with Pureit?

Pureit Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Pureit has a 1.3 star rating from 24 customer reviews, with 96% unfavorable feedback. Consumers report poor customer service, slow or missing installation, costly parts and frequent requests for refund.

Key Takeaways for Future Customers

  • Check local service availability before buying and confirm installation timelines.
  • Be prepared for high repair and parts costs and ask about warranty and refund options.
  • Read recent Pureit reviews about customer service response and technician reliability.

Negative Feedback / Risk Areas

  • Repeated customer complaints about no response from service team and long turnaround time.
  • Reports of defective units, leaks, bad smells after service, and rude technicians.
  • High service charges and parts pricing leading many customers to seek refunds.

Positive Feedback

A few reviewers noted the product was acceptable, but positive comments are rare compared with service complaints.

View full overview ›

Media from reviews

Pureit - Improper installation of my RO during service.
Pureit - Customer installatiovernPureit - Customer installatiovern - Image 2Pureit - InstallationPureit Marvella Amoebiasis to whole familyPureit - Water Filter IssuePureit - Water Filter Issue - Image 2
View all media ›

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Show reviews that mention
customer service unit water purifier care people purifier water consumer service technician
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Hash D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gurugram, Haryana

Poor poor service

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AI Highlights
  • - Issue remains unresolved after complaints.
  • - Support gives assurances but no action.
  • - Delays in visits and poor communication.

Very disappointed with Pureit Water Purifier service. Despite multiple complaints and follow-ups, my issue remains unresolved.

The customer support team keeps providing assurances, but no effective action has been taken. Service visits are delayed, communication is poor, and there seems to be little concern for customer inconvenience. For a brand of this reputation, I expected much better after-sales support.

Unfortunately, my experience has been frustrating and time-consuming. I would not recommend Pureit based on the poor service experience I have faced.

User's recommendation: No big no

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Daizy Lph

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It is useless to have bought this purifier

To produce better purifier like Aquaguard within few months need to replace pcb and smpf I had to spend the 50 % of the cost

User's recommendation: Not to buy pureit

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Anonymous
map-marker Mumbai, Maharashtra

Customer is not your ATM machine

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AI Highlights
  • - After service, tap and LED light stopped functioning.
  • - Water smells bad after service.
  • - Pureit charges for things; it worked fine before servicing.

After replacing, out side filter, technician opened Main unit and fixed it as it is. I noticed tap and LED light not functioning properly immediately after service.

Pureit demands money for everything but it was OK before servecing.

After service, bad smell started from water, Pureit wants money for it also. All these were happened immediately after service.

User's recommendation: Company must provide good after sales services

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Zalayah Qno

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No response from the company

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Placed an order for Marvella uv 02 6 days ago, no response. You people do not want any business I think

User's recommendation: Keep this company at bay

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Merwin Bza

Lack of service and rude attendants

AI Highlights
  • - I've called the service centre for 5 days, but no one has repaired the unit.
  • - The reviewer says staff are not proper attendants and suggests changes.

U have been calling service centre from last 5 days but no one has still come to repair the unit. It is really sad to say that your company has no proper attendants .

Is this the way your people work? Sorry to say I think you need to change your staff and teach them some attiquites as to how to deal with a consumer.

User's recommendation: Please be careful when you purchase from pure it

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Anonymous
map-marker Nashik, Maharashtra

Defective pureit water purifier

AI Highlights
  • - Purchased Pureit on 08/04/2025; unit leaks since installation.
  • - Complaint logged 14/05/2025; replacement requested; issue persists.

To,

Customer Support Team

Croma / Pureit

Subject: Defective Pureit Water Purifier Request for Immediate Replacement

Dear Sir/Madam,

I purchased a Pureit Water Purifier from Croma on 08/04/2025 using my HDFC Bank credit card for 9500 under a 3-month EMI plan. The product was installed on 12/05/2025.

Since installation, the unit has shown a serious defect water is continuously leaking drop by drop.

I registered a complaint with your customer care on 14/05/2025, and a technician visited on 15/05/2025, but the issue still persists.

I want to clearly state that I will not accept a defective product under any condition. I request that you provide me with a brand new and fully functional replacement unit immediately. A repair or temporary fix is not acceptable to me.

If I do not receive a resolution within 3 working days, I will be compelled to:

1. Report this as a disputed and defective transaction to HDFC Bank and initiate a process to withhold further EMI payments.

2.

File a formal complaint with the Consumer Forum, as I paid in good faith for a functioning product, not a faulty one.

Please treat this matter as urgent and take immediate action.

Thank you.

Name: R R Sharmesh

Mobile Number: 900441****

Address: 204/3, Sai Vrindavan Complex,

Behind K.D.M.C. "B" Ward Office,

Khadakpada, Kalyan (West),

District: Thane, Maharashtra

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1 comment
Martisha Lvb

KkGF

vijaysas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Service people take 350 irrespective of work done

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AI Highlights
  • - They charged 350 for a service visit.
  • - The purifier wasn't working and had no light.
  • - New part could cost up to 3500 and filter replacement 3000.

Just for coming they charge you 350 which is utter nonsense, my pureit was not working like no light was showing up he came and told that it's gone and new part takes upto 3500 and filter replacement another 3000 just for that we have to 350

Loss:
$700

Preferred solution: Full refund

User's recommendation: Not recommended they loot lot of money in parts and service

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Melaine Hli

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Verified Reviewer

Required Service Technician

Related customer care No. is out of service.

Pl. Provide existing contact No.

Requirement of service technician at Mumbai

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PRABU A Zhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My New pureit machine not working... machine purchased only before 3 months... now not working

My new Pureit machine is not working. The machine was purchased only 3 months ago. Please restore this machine quickly.

Loss:
$15000

Preferred solution: Machine repair

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Anonymous
map-marker Sirsa, Uttar Pradesh

Improper installation of my RO during service.

AI Highlights
  • - RO service 09/08/2024; leakage due to improper install.
  • - Promised to fix when nearby; never returned.
Pureit - Improper installation of my RO during service.

Dear sir,

Technician visited on dated 09/08/2024 for serviced of my RO after service have issued of water leakage due to improper installation of RO.when talked with technician he told me when visiting near your area then resolve your problem but still not come.

So,look into matter try to resolve problem otherwise my bed experience share with all the social media and generated complain to consumer forum.

Thanks and regards,

Santosh

993547****

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Resolved
Sunil H Ngw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Payment pending

AI Highlights
  • - Former employee Sunil Habib at Pureit Dynamic Techno Service Center unpaid.
  • - Owner Venkatpathi Raju has not replied in 8 days; payment by EOD.

Hi Team

I am Sunil Habib, I used to work in Pureit Dynamic Techno Service Center hyderabad mehdipatnam

Location but I left the job last month but the service center owner is still not paying me. I have been calling him and messaging him for the last 8 days but he is not replying to anything. please help me with owner name and contact detail i will share you

Name Venkatpathi Raju

Mobile no-995122****

I just want today eod My payment

User's recommendation: It's very pathetic because Few LSP going on bad way like local spare keep in service center example dynamic service center Mehdipatnam Hyderabad

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Pankajkumar G Fkl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer installatiovern

Pureit - Customer installatiovern
Pureit - Customer installatiovern - Image 2
Contains 1 confidential file for company representatives

My Puerto warranty running Red singal

Tow day running I am costomer care campline but my Red singal not close pls help me urgently my parblam sole

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1 comment
Martisha Lvb

CcCc CcCc W

Cyndia Anz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Installation

AI Highlights
  • - Ro ordered and delivered on 7 April.
  • - Installation not complete; no contact yet.
  • - The Flipkart order has no contact or updates.
Pureit - Installation
Contains 2 confidential files for company representatives

I did order a Ro. And it is delivered on 7 April.

But installation is not complete.

I am purchasing from Flipkart.

No anyone contact me for installation and no phone or email. No update on my order I'd on Facebook.

User's recommendation: If on 11 April my installation not completed by Company so I am not recommended.

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JohannesGold A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pureit Marvella Amoebiasis to whole family

AI Highlights
  • - Michelle M. Aquino bought a Pureit Marvella in 2023.
  • - In Feb 2024, the family of six got amoebiasis from the unit’s water.
  • - The reviewer is disappointed.
Pureit Marvella Amoebiasis to whole family

Good day! I am Johannes Gold L.

Aquino. I am the husband of Michelle M. Aquino, who purchased a Pureit Marvella sometime in 2023. Last February 2024, my whole family (family of 6 most especially my 5 yr old and 1 yr old child) suffered from amoebiasis caused by the water coming from the said unit.

How come we still suffered from amoebiasis, considering that we are using Pureit Marvella? I'm very disappointed!

Loss:
$200

Preferred solution: Full refund

User's recommendation: Don’t but this product!!! This sucks!!!

View full review
Anonymous
map-marker Hyderabad, Telangana

Service of Autofil Water filter

AI Highlights
  • - Requests service for Pureit Autofil water filter and replacement.
  • - Hyderabad resident; unable to contact customer care.

I am Ramesh Balachandran from Hyderabad. I want my water filter Pureit Autofil to be serviced and filter to be changed.

I am unable to contact customer care. Can you help me.

Thanks

Ramesh Balachandran

986634****

User's recommendation: Irresponsible response. Number of times contacted customer care and they give vague reply and assurance but nothing happens. Till now no one contacted. Very poor response or no response at all

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Anonymous
map-marker Ahmedabad, Gujarat

99789****

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Very bed sarvice not spot all team warranty running but charges collect porite very bed sarvice all very bed sarvice not spot customer not bed ro sistem not parice all

User's recommendation: Very bed sarvice

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